Privacy Policy

Last modified: November 14, 2024

At OxyRenew, your privacy is important to us. Our Privacy Policy describes the information we collect, how we collect the information, the reasons we collect information, and how we share or use the information we collect. This Privacy Policy also describes the choices you have with the information we collect, including how you can manage, update, or request to delete information. Please take a moment to review this Privacy Policy. It is important that you understand this Privacy Policy. By using our Website, you are agreeing to the terms of this Privacy Policy. If you have any questions or concerns about this Privacy Policy, you may Contact Us at any time.

Definitions

For the purposes of this Privacy Policy, the following terms are defined as follows:

  • "Services": Refers to the hyperbaric oxygen therapy sessions, consultations, booking functionalities, and any other related services provided by OxyRenew through our Website and other platforms.
  • "Website": Refers to the online platform accessible at oxyrenew.la, including all its subdomains and pages, through which users can access and interact with OxyRenew's Services.
  • "OxyRenew": Refers to OxyRenew, a hyperbaric oxygen therapy clinic located in West Hollywood, California.
  • "Cookies": Small data files stored on a user's device by a web browser, which are used to remember information about the user, such as login status or site preferences.
  • "Personal Data": Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

What Data We Collect and Why

Personal Identifiers

In order to provide our Services, OxyRenew collects information that you share directly with us when you use our Website.

During the booking process, we may collect your name, email address, phone number, and other registration information.

Payment Information

We may collect payment information when you book a session with us via our Website and choose to pay online. In those cases, your credit card number, expiration date, and CVC are securely processed by our payment processor, Stripe. This information is used to process your payment. We do not store your payment information.

Aggregate and Anonymized Data

We may also use the information we collect in aggregate or otherwise anonymized form. This lets us analyze interactions with our Website without identifying you or any specific person. We use this general data for research, development, marketing, analytics, and to enhance the experience of using our Website.

Health Information

Some personal information we collect may constitute health information regulated by healthcare privacy laws (such regulated health information referred to in this Privacy Policy as “Health Information”). OxyRenew will only collect and use Health Information for the purposes of providing our Services, and we only collect the minimum amount necessary to fully perform and provide these Services on our Website. We may combine your Health Information with Personal Information that we have either obtained from you or through a third party, such as your healthcare provider, health insurer, employee benefits program, or other healthcare providers. Health Information will not be used for any other purpose, including marketing, without your consent except as otherwise permitted by law.

Where Do We Obtain Your Data

We may obtain the above categories of personal information from the following different sources:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site.
  • From third-party service providers, such as our payment processor.

How We Use Your Data

We use the collected data for various purposes, including to:

  • Provide and maintain our Service, including processing bookings and payments.
  • Communicate with you, including sending service-related emails and updates.
  • Improve our Website and Services through analysis and feedback.
  • Ensure the security and integrity of our Website.
  • Comply with legal obligations.

How We Share Your Data

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers that perform services for us, such as payment processing, data analysis, email delivery, and hosting services.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for other purposes with your consent.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include, but are not limited to, encryption of data in transit and at rest, role-based access controls, multi-factor authentication, regular security audits, and continuous monitoring. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your Personal Data:

  • Access: You have the right to request access to your Personal Data.
  • Correction: You have the right to request correction of any inaccurate or incomplete data.
  • Deletion: You have the right to request the deletion of your Personal Data.
  • Restriction: You have the right to request the restriction of processing your Personal Data.
  • Portability: You have the right to request the transfer of your Personal Data to another organization.
  • Objection: You have the right to object to the processing of your Personal Data under certain circumstances.

To exercise any of these rights, please Contact Us.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Examples of cookies we use:

  • Essential Cookies: Necessary for the operation of our Website.
  • Analytics Cookies: Help us understand how our Website is being used.
  • Advertising Cookies: Used to deliver relevant advertisements.

Text Messaging

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator optin data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please Contact Us.